Shoppers expect to find our categories and brands… where they expect to find them! Our customer competes with other retailers or wholesalers for market share based on a deep understanding of shoppers and the category growth drivers. This means it’s often difficult for us to achieve the levels of distribution we would like with […]
Trade Spend Top Tip #4 : Get to market quickly for incremental sales at the same spend
When we launch a new product or propose a customer initiative, we will take into account our customer’s lead-times to make sure that the SKU’s are accepted and listed with our customer. This is planned for our NPD project planning schedule and to ensure that stock is on shelf or available online ahead of […]
Trade Spend Top Tip #3 : Link all customer investment to performance
As a customer manager we may inherit a historical customer category support spend level which includes a set of trade spend buckets considered the ‘price of doing business’ or simply what is considered ‘normal’ in the customer or category. We can optimise our trade spend by introducing and executing a new set of trade […]
CUSTOMERAIDE® Insight : how do customer and category managers learn?
CUSTOMERAIDE® INSIGHT : ON THE JOB, ONLINE AND IN THE TRADE IS STILL THE BEST PLACE TO LEARN Sales and marketing is a fast paced industry to work in. We asked our Key Account, Customer and Category members: “When you want to know something, what do you do?“. This confirmed what we already know […]
Trade Spend Top Tip #2 : Invest in and focus on customer sell out stock
Often we may secure a huge volume order with our customer which on the surface seems like a win, but part of the negotiation will include a locked in level of promotional allowance for the stock ordered. If we structure our trade spend investment based on sell out volumes and not sell in volumes, […]