Your privacy is important to us. Our Privacy Policy applies to all users and members of this website and sets out the basis upon which any personal information we collect from you ( or that you provide to us ) will be processed by us.
When we collect information from you it is in order to provide you with information you have requested or to improve our website content and services. We do not supply your personal information to any other third party or use it for any purpose other than CUSTOMERAIDE® activity.
The terms ‘you’, ‘your’ and ‘user’ refer to any individual accessing this website for any reason. References to ‘we’, ‘us’ and ‘our’ are references to CUSTOMERAIDE®.
Website Visitor Information
We gather information about all of our website visitors collectively and we use this information anonymously; aggregated with other users’ information, in order to protect your privacy, to compile reports and to help us improve our website.
We use Google Analytics to collect information about how visitors use our website. We may collect your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and measure the effectiveness of our advertising and promotional activity. We capture industry standard information such as browser type, pages viewed, entry and exit points and visit duration solely for the purposes of analysis. The aggregate logged information is not linked to any personally identifiable information.
Cookies
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. By using this website it is assumed that you consent to cookies being used. For more information about cookies visit www.ico.org.uk
Online Surveys
CUSTOMERAIDE® values your opinion and comments, so we may from time to time conduct online surveys. Your participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to our website or service offers. Your contribution to any survey will be anonymous unless otherwise stated in the survey.
Specific Information
Enquiries
In some instances; such as when you contact us to enquire about CUSTOMERAIDE®, we may require specific information about you, such as your name, your company, your position, your e-mail address and/or physical location. This information will be used to answer your enquiry effectively and to provide you with the information that you have requested from us.
Newsletter Sign Up
If you opt in to receive our Newsletters we will use your email address to keep you up to date with important CUSTOMERAIDE® information or news that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. You may opt out of receiving these updates at any time by selecting the “unsubscribe” link at the bottom of our emails.
Membership
In some instances; such as when you register as a member of CUSTOMERAIDE® we may require specific information about you, such as your name, your company, your position, your e-mail address and/or physical location. We will also collect transaction information which includes details of payments to and from you, and the products and services you have purchased from us. Usage data includes information about how you use our website. You can cancel your membership at any time via your MY ACCOUNT page on the CUSTOMERAIDE® website.
We will use this information for some or all of the following reasons:
- To keep you up to date with important CUSTOMERAIDE® information; news or services that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. You may opt out of receiving these updates at any time by selecting the “unsubscribe” at the bottom of our emails.
- To contact you from time to time for membership follow up and care, including survey requests to help us improve your service to you.
- To administer ( including data analysis, testing and research ) and improve our website to ensure that our content is presented in the most effective way for you and your computer; tablet or phone.
- To allow you to access our exclusive members only website content.
- To allow you to participate in interactive features on our website, when you choose to do so.
If you send us an email we may retain your email address and its contents. When you register to become a CUSTOMERAIDE® member or join the CUSTOMERAIDE® community we will retain your email address. Your email address is always confidential and used solely for the purposes of supplying the information you have opted to receive, doing business with us and to allow you to access your membership account. We will never sell or lease our email membership database to any third party unless compelled to do so by law.
Data Protection
We cannot guarantee that the information you send us over the internet is secure however we will take all reasonable steps to protect the information we hold. Backups of electronic data are taken regularly, with strong SSL encryption used to protect all content. Under the General Data Protection Regulation we will only hold personal identifiable information for the maximum retention periods:
- Job Applications and unsuccessful Expert candidates : 6 months
- Marketing enquiries and emails : 6 months
- Financial records : 7 years
Access to Information held by us
You have a right to access the information that we hold about you. To obtain a copy you should email us at support@customeraide.com. We may charge a reasonable fee for this service.
Privacy Policy Changes
If we decide to change our Privacy Policy for the website, we will post those changes on the CUSTOMERAIDE® website so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our Privacy Policy, please email us at support@customeraide.com
Updated: April 2023