TERMS & CONDITIONS – CUSTOMERAIDE

These terms and conditions form the basis of the contract through which CUSTOMERAIDE® will deliver a service to you as a member. On becoming a member of CUSTOMERAIDE® you are automatically agreeing to all of our Terms and Conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the General Data Protection Regulation. You agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

CUSTOMERAIDE® reserves the right to make changes to these Terms of Use from time to time. These changes shall become effective immediately and by continuing to use the website you will be subject to these and considered to have accepted these changes.

CUSTOMERAIDE® is developed and owned by Aide Online Limited, Units A to J, Austen House, Station View, Guildford, Surrey, GU1 4AR, United Kingdom

TERMS OF USE

By using the CUSTOMERAIDE® website, you agree to these terms of use.

The content of this site and content of sites linked to and from this site are provided ‘as is’ and ‘as available’, without warranties of any kind.
CUSTOMERAIDE® does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information, suggestions or opinions given on this website before relying on it or entering into any commitment based upon them.
CUSTOMERAIDE® does not warrant that the information or materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.
Under no circumstances shall CUSTOMERAIDE® or its partners or suppliers be liable for any damages arising out of the use or inability to use the information, suggestions or opinions in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.
CUSTOMERAIDE® is not responsible for your internet provider, internet connection or browser software and cannot refund you if you are unable to access the website for any of these reasons, outside of our control.
You agree to use this site for personal non-commercial and lawful purposes only and not in any way that might infringe third party rights or that might bring CUSTOMERAIDE® into disrepute or ridicule.
You agree to defend, indemnify and hold CUSTOMERAIDE® and our partners or suppliers harmless from any claims, losses, damages and expenses arising from your use of the site.

TRADEMARKS AND COPYRIGHT

CUSTOMERAIDE® is a registered trademark of Aide Online Limited.

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights. All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.
As a visitor to this website, you may download a single copy of the information or templates on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the member printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.
No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. All rights in material on this website are reserved to CUSTOMERAIDE®.
Use of any software available for downloading from this website or using the website is governed by the terms of the license agreement accompanying the software.

YOUR MEMBERSHIP DETAILS

On the CUSTOMERAIDE® website we may invite you to register to join the CUSTOMERAIDE® community in order to receive news, updates and information and require you to register as a member to access the CUSTOMERAIDE® portfolio. In doing so you will provide certain information about yourself and where you do this you agree to:

Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form. All information provided will be genuine without masking your true identity.
Maintain and promptly update your registration details by:
1. sending an email to support@customeraide.com
2. updating your membership details in your MY ACCOUNT page on this website

MEMBERSHIP

Your CUSTOMERAIDE® membership is activated when you purchase a subscription plan. This allows access to the CUSTOMERAIDE® portfolio of materials which are restricted to members only.
Your membership is personal, non-exclusive and non-transferable. You may use CUSTOMERAIDE® for your personal non-commercial use.
CUSTOMERAIDE® will restrict access to parts (or all) of our website and reserve full rights to do so.
The format in which you provide your name in your registration details is the way that you will subsequently be addressed.
You will be provided with a username and password for you to access restricted areas of our website. It is your responsibility to ensure that both your username and password are kept confidential. You are liable for your use and any unauthorised use of your membership login details.
CUSTOMERAIDE® membership and website access is automatically renewed on a monthly basis, so long as your subscription payments are up to date. You can cancel your membership and subscription payments at any time by visiting your MY ACCOUNT page.
We offer a 14 day money back guarantee – this means you will receive a full refund of your first payment, should you change your mind within the first 14 days of purchase. This does not affect your statutory right to cancel within the 14 day cooling off period following purchase.
CUSTOMERAIDE® membership fees are subject to review and CUSTOMERAIDE® may decide to increase membership fees at any time. If this happens all members will be made aware of this change with three months advance notice.
CUSTOMERAIDE reserves the right to suspend or cancel any membership account with or without notice at any time.
Members agree to use the CUSTOMERAIDE® website for lawful personal purposes only as per our Terms and Conditions; and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.
You must not use the content on the CUSTOMERAIDE® website for any marketing related purpose without written consent.
Your CUSTOMERAIDE® membership may be a Team Membership set up for you by a Member Manager in your organisation. Team memberships may be cancelled at any time by your Member Manager.
All CUSTOMERAIDE® terms and conditions apply to all memberships: single memberships, team memberships and help on demand members.

HELP ON DEMAND HOURS

You need to be a member of CUSTOMERAIDE® to secure the services of a CUSTOMERAIDE® Strategy and/ or Customer Management Expert. Please refer to Payments and Cancellations for more information relating to Help on Demand Hours terms and conditions.
CUSTOMERAIDE® will respond within 24 hours to your request and undertakes to complete the CUSTOMERAIDE® Help on Demand Online Meeting within one week, based on your calendar availability.
CUSTOMERAIDE® will automatically send a Non Disclosure Agreement for signature upon confirmation of a Help on Demand hour meeting. This guarantees that your proprietary ( and any other ) ideas and information remain confidential.

PAYMENT AND CANCELLATION

Payment may be made online by credit or debit card or Paypal in our secure payment gateway. All major credit and debit cards are accepted and a receipt will be sent by e-mail confirming the payment.
CUSTOMERAIDE® will only confirm your membership and subscription once payment has been authorised. On completing the process you will receive an e-mail to confirm that payment has been successful and confirm your CUSTOMERAIDE® membership.
When purchasing a CUSTOMERAIDE® subscription you acknowledge and agree to recurring payments and accept responsibility for recurring payments until the subscription is cancelled.
All orders are subject to acceptance by CUSTOMERAIDE®. We may, at our own discretion, decide to decline your membership order.
Please note that if you do not provide accurate details (including type of card and number) or if your credit or debit card company or Paypal does not authorise payment, your membership subscription will not be registered. CUSTOMERAIDE® will not accept any liability for costs incurred as a result of incomplete membership subscription registrations.
Your CUSTOMERAIDE® membership subscription is automatically renewed on a monthly basis, charged to the payment details securely stored in our payment gateway.
You can cancel your membership subscription at any time by visiting your MY ACCOUNT page. This will cancel the next recurring payment, at which time your membership will cease to be active.
We offer a 14 day money back guarantee – this means you will receive a full refund of your first payment, should you change your mind within the first 14 days of purchase. This does not affect your statutory right to cancel within the 14 day cooling off period following purchase.

Secure Checkout/ SSL / Payment Gateway

CUSTOMERAIDE® uses SSL certificates ( or HTTPS ) to ensure that all data transferred is secure and encrypted. This; together with our third party payment gateway, ensures the safety of your data and that your online payment is safe and secure. Personal credit, debit card or Paypal payment information is not stored on the CUSTOMERAIDE® website.

Help on Demand

To secure the services of a CUSTOMERAIDE® Strategy and/ or Customer Management Expert a minimum of one hour’s time should be paid for in advance. CUSTOMERAIDE® will provide the best expert to talk to, based on the Business Challenge description provided.
CUSTOMERAIDE® will respond within 24 hours to your request and undertakes to complete the CUSTOMERAIDE® Help on Demand Online Meeting within one week, based on your calendar availability.
You may reschedule a pre-booked Help on Demand Online Meeting at any time, provided 48 hours written prior notice is given.
You may cancel a pre-booked Help on Demand Online Meeting and receive a full refund, provided 48 hours written prior notice has been provided.
Refunds will not be paid for missed Help on Demand Online Meetings or meetings cancelled with less than 48 hours written prior notice.
In the unlikely event of a CUSTOMERAIDE® Strategy and/ or Customer Management Expert not being able to attend a planned Help on Demand Online Meeting and/or which has not been rescheduled with 48 hours advance notice given to you, you will receive a full refund.
Payments are fixed per hour contracts based on the published per hour rate. You agree to pay based on time spent, not the real or perceived quality of any deliverables provided.

WEBSITE LINKS

We may display links to other third party websites. All third party links open in a separate window. The materials that can be accessed from linked sites are not maintained by CUSTOMERAIDE® and we are not responsible for the contents thereof. We do not guarantee the accuracy of the information on these websites. Links to external sites do not imply an endorsement by CUSTOMERAIDE®.
Website visitors and members are prohibited from linking to/from and displaying any page of the CUSTOMERAIDE® website other than the HOME page, without our consent. Please contact support@customeraide.com to discuss linking to our website and for approval.

DATA PROTECTION AND PRIVACY

CUSTOMERAIDE® will not sell, trade or rent your personal information to others. However we may contact you with useful and interesting additional information regarding our products and services if you have registered to receive these updates via our website.
Your privacy is important to us. Our Privacy Policy applies to all users and members of this website and full details are available to read here : Privacy Policy
If we decide to change our Privacy Policy for the website, we will post those changes on the CUSTOMERAIDE® website so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our Privacy Policy, please email us at support@customeraide.com

LIABILITY AND INDEMNITY

CUSTOMERAIDE® does not accept any liability arising from any inaccuracy or omission in the information, suggestions or opinions on this website, or interruption in availability. You are advised to verify the accuracy of any information, suggestions or opinions given on this website before relying on them or entering into any commitment based upon them.
CUSTOMERAIDE® does not warrant that the information, suggestions, opinions or materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.
Under no circumstances shall CUSTOMERAIDE® or its partners or suppliers be liable for any damages arising out of the use or inability to use the information, suggestions or opinions in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in our Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

Updated: April 2023